Terms of Sale

Terms of Sale

1.   These Terms of Sale apply to the use of the Optometry Australia website, including the purchase of goods such as
      books, brochures and accessories using the Online Store located on the Optometry
      Australia website (“Online Store”) and the purchase of services such as Optometry Australia events
      and membership subscriptions using the Optometry Australia website (if available). 

2.    Purchases using the Optometry Australia website constitutes acknowledgement and acceptance of these Terms of
       Sale by you (“you”, “your”).  The Terms of Sale are to be read in
Conjunction with OA’s Privacy Policy.  The laws
       of Victoria, Australia govern these Terms of Sale.

3.    The Optometry Australia (“we”, “us”, “our”) receives revenue on all sales of items. The revenue is applied to
       maintain the quality and diversity of our services.

Online Store Sales and Returns Policy

Pricing Policy

4.    Most items are sold at the recommended retail price or less.  Items ordered direct from overseas suppliers and a
       small number of locally supplied titles may incur a surcharge.  Items are occasionally put on sale at additional

5.    All prices of items are in Australian Dollars.

6.    Where items are shipped from Australia, the price includes Australian Goods and Services Tax (“GST”).  Where
       a title is shipped from outside of Australia its price is exclusive of GST.

Online Orders from Australia or Overseas

7.    Currently the Online Store only accepts online orders within Australia.  Please email
       bookshop@optometry.org.au or call on (03) 9668 8555 for a quote before placing an overseas order.

Product Availability

8.    We make every effort to keep stock levels up-to-date, however, occasionally an item listed may be out of stock.
       In this case we may need to order the item from the publisher or distributor.  After you place your order, we will
       advise you an estimated time the item will take to be delivered to us.

9.    When we need to order an item in for you, the price shown may no longer be current, as new stock shipments may
       have different prices, we will inform you of the new price and seek your instruction before proceeding.

10.   In the event that we are unable to supply the items ordered, we will inform you of this as soon as possible.
       A full refund will be given.

Delivery Times

11.    Books in stock are normally dispatched within 5 - 7 days.  Books that are not in stock are normally dispatched
        within 7 - 14 days.  Books not available from the publisher may take up to
6 - 8 weeks from the time of placing
        the order.

12.    Items aside from books that are in stock are normally dispatched within 2 - 5 days.

Returns, Refund and Cancellation Policy

13.    Our policy is to credit or exchange items that have been mis-bound or where an error in the Online Store
        processing has occurred, please contact the Online Store using the contact details

14.    Where an item has arrived damaged, mis-bound, faulty or it was processed in error, please contact the 
        Online Store
using the contact details below. 

15.    All other return requests will require a 'Returns Authorisation Number'.  To obtain a Returns Authorisation Number
        please follow these steps:

        (a)    Email the transaction/invoice number and a copy of your original order to bookshop@optometry.org.au
                with your reason for wishing to return the items.

        (b)    If your request to return the items is accepted, the Online Store will email back
                a Returns Authorisation Number 

        (c)    Please include this Returns Authorisation Number when you return the approved items.

         (d)    The Online Store will then provide an exchange or credit note for the amount.  Refunds will be paid onto
                the credit card account originally used for the purchase.

16.    Returns will not be accepted unless a request for a Returns Authorisation Number has been received
7 – 10 of sale.

17.    You may cancel all or part of your online order, provided that you contact us before you receive the
        email notification that your order has been dispatched.

        Please contact the Online Store using the contact details below and include the Online
order number.

18.    We acknowledge that despite reasonable precautions, items may be listed at an incorrect price or with
        incorrect information due to typographical error or like oversight.  In these circumstances, we reserve the
        right to cancel the transaction, notwithstanding that your order has been confirmed and your credit card has
        been charged. We reserve this right up until the time of delivery of items to you.  If a cancellation of this nature
        occurs after your credit card has been charged for the purchase, we will immediately issue a refund to your
        credit card account for the amount in question.

Missing Orders

19.    You must ensure that the delivery address and recipient’s name is accurate and complete.  We will not
        take responsibility for any orders that go missing due to incorrect delivery information provided by you.  You must
        notify us within 14 days of dispatch date if ordered items have not been received by you.  Please note however,
        that risk of loss or damage to the items passes to you when we dispatch them.


20.   Only coupons carrying an official Optometry Australia coupon code will be eligible for use to purchase product on
       Optometry Australia’s Online Store (“Online Store”). An official coupon code is that code created by
       Optometry Australia and not by any other organisation. Each coupon carries its own non-transferrable terms and
       conditions which must be met when redeeming the coupon. A coupon cannot be used to pay for postage
       and handling.

       The value of the coupon equals the dollar value or discount percentage that is clearly specified on each coupon.
       When redeeming a coupon via the Online Store, the coupon code must be entered into the coupon field at
       check-out. Once entered, the coupon’s value will be automatically deducted from the cost of the item
       purchased. Where:

      (a)    The value of the coupon is lower than the cost of the item, then the redeemer of the coupon
              (“the redeemer”) will be required to pay the gap before a purchase will be finalised for shipping
              eg. if the coupon is valued at $100 and the purchase, is $150, the redeemer will be required to pay $50,
              plus any postage, before the sale is finalised.

      (b)    The value of a one-use only coupon is higher than the cost of the purchase, the redeemer will forfeit the
              remainder value eg. if the coupon is valued at $100 and the purchase, is $80, the redeemer will be required
              to also pay for postage and then forfeit $20 in coupon value.

Optometry Australia will not be held responsible for:

      (a)    The failure by the redeemer to enter the coupon code at the Online Store check-out resulting in the
              redeemer paying full price for a product.

      (b)    A coupon that is lost.

      (c)    A coupon that is not claimed within the timeframe specified on the coupon. Coupons not claimed within
              the specified timeframe will become null and void. Extensions may be granted if the recipient of the coupon
              contacts Optometry Australia within one week of the coupon’s expiration. An extension will only be granted
              once on a coupon.

      (d)    The redeemer unable to find product on the Online Store that they deem suitable for their needs.

Coupons cannot be exchanged for cash, goods or services not available for purchase via the Online Store.

Events Registration and Refund Policy

20.    Clauses 21 to 32 apply in respect of events available for purchase through the Optometry Australia website.

Fees and Refunds

21.    All registrations to Optometry Australia events published on the Optometry Australia website (“Optometry
        Australia Events”) from you must be accompanied by payment. Until payment is received, we will not guarantee
        your registration at that Optometry Australia Event.

22.    Once you are registered to an Optometry Australia Event, you will be liable for payment in the event of
        non-attendance unless cancellation or request for transfer is made in accordance with our refund policy below.

23.    A refund will be provided only if we are notified in writing at least 72 hours prior to the date of the event to
        the contact details below.


24.    Your registration for an Optometry Australia Event may be substituted only if the Events Department is notified
        in writing of the change at least 3 hours prior to the Event, and the notification of change is accompanied by
        the payment stated in the clause 25 below.

25.    If the registration fee for the substitute is higher than for the original registration, the substitution must be
        accompanied by the difference in registration fee for the substitution to be approved.

26.    If the situation arises where more than the maximum number of participants registers for an event, we will
        give preference in order of receipt of registration. You will be contacted by an Optometry Australia representative
        if the substitution is unsuccessful.


27.    You will be forwarded a confirmation email within 48 hours of receipt of the registration.

28.    If you do not receive an email confirmation please contact us by using the contact details below to ensure
        that registration has been received.

GST Liability

29.    All Optometry Australia Events are GST inclusive unless otherwise indicated.

30.    Tax invoices are generated upon request and emailed to you.

Cancellation of an Optometry Australia Event

31.    We reserve the right to cancel or postpone an Optometry Australia Event to an alternative date.  If you are
         affected by such a change, we will contact you and offer the opportunity to transfer to the next available activity
         or receive a full refund.


32.    If you are not completely satisfied when attending an Optometry Australia Event, we request that you provide
        feedback to us using the contact details below.



33.    We expressly disclaim any liability to the fullest extent permitted by law in relation to the consumer
        guarantees pursuant to the Australian Consumer Law (under Schedule 2 of the Competition and Consumer
        Act 2010 (Cth)). Nothing in these Terms of Sale excludes, restricts or modifies any condition, warranty, right or
        liability implied in these Terms of Sale or protected by law to the extent that such exclusion, restriction or
        modification would render these Terms of Sale or any provision void, illegal or unenforceable. 

34.    Pursuant to section 64A of the Australian Consumer Law (under Schedule 2 of the Competition and
        Consumer Act 2010 (Cth)):

        (a)    This sub-clause applies in respect of any of the goods or services supplied under these Terms of Sale
                which are not of a kind ordinarily acquired for personal, domestic or household use or consumption,
                provided that this sub-clause will not apply if you establish that reliance on it would not be fair and

        (b)    Liability for breach of a guarantee conferred by the Australian Consumer Law (under Schedule 2 of the
                Competition and Consumer Act 2010 (Cth)), other than those conferred by sections 51 to 53 of the
                Australian Consumer Law, is limited:

                (i)    in the case of goods, to any one of the following as determined by us:

                      (A)    the replacement of the goods or the supply of equivalent goods; or

                      (B)    the repair of the goods; or

                      (C)    the payment of the cost of replacing the goods or of acquiring equivalent goods; or

                      (D)    the payment of the cost of having the goods repaired;

               (ii)    in the case of services, to any one of the following as determined by us:

                      (A)    the supplying of the services again; or

                      (B)    the payment of the cost of having the services supplied again.

Optometry Australia (Contact Details)

Online Store
Phone: (03) 9668 8555
Email: bookshop@optometry.org.au

Phone: (03) 9668 8500
Fax: (03) 9682 0928