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Influential Communication: Moving Beyond Objections & Conflict

Available from: 6/06/2019

Where to publish: www.luxotticalearning.com.au

Provider: Luxottica Institute of Learning

Contact: Nikki Byrne, [E] iol@luxottica.com.au, [P] 02 8336 8616

Learning Objectives

  • Understand the nature of conflict, the factors that cause conflict and the natural history of conflict
  • Identify the role of effective communication plays in minimising conflict through aligning communication styles between optometrist and patient
  • Interpret behavioural cues in patients to identify their MBTI personality type
  • Implement strategies to flex your communication style to adapt to your patient’s preferred style
  • Employ strategies to handle objections appropriately to minimise escalation to conflict
  • Understand the different conflict resolution management styles
  • Apply a practical approach to resolving conflict in the clinical setting

Max points awarded: 2.00

Session Information

Name
Influential Communication: Moving Beyond Objections & Conflict
Activity Type
Non Clinical
Therapeutic?
No
Manufacturer/Supplier?
No
Points for attending & Passing Assessment
2.00

NameActivity TypeTherapeutic?Manufacturer/
Supplier?
Points for attending &
Passing Assessment
Influential Communication: Moving Beyond Objections & ConflictNon ClinicalNoNo2.00