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One Clear Path for Optometrists - Effective Communication in Times of Crisis (Webcast)


Learning Objectives

  • Understand the importance of clear, concise, regular communication
  • Stay socially connected whilst being physically distanced
  • Develop different communication tools to use with staff, patients, banks, landlords, family and friends
  • Develop strategies for Difficult Conversations
  • Create simple frameworks to separate the problem from the emotion
  • Understand how to deliver important messages regarding change to your staff and patients
  • Understand the concept of Information Overload – it’s not about more information but better quality information
  • Understand the importance of physical wellbeing to reduce stress

Max points awarded: 1.00

Session Information

Name
Effective Communication in Times of Crisis
Activity Type
Non Clinical
Therapeutic?
No
Manufacturer/Supplier?
No
Points for attending & Passing Assessment
1.00