We have dedicated experienced optometrists ready to help you one-on-one with your clinical, ethical and professional questions.
No matter how big or small your query, we are only a phone call or email away. We take pride in providing you with independent and unbiased advice and this will be provided in complete confidentiality and without judgement.
This member-only service is available to assist you in all facets of your professional practice, including:
We’re also here to support you with more complex issues, from Ahpra investigations to Medicare audits, medico-legal issues and major sector changes.
Monday to Friday and after hours by appointment
➡️ Send enquiry form
📧 Email: OAhelpdesk@optometry.org.au
📞 Phone: (03) 9668 8500
 | Sophie Koh Director, Member Engagement (Professional Services) Sophie has taught optometry students over the past decade and has had diverse experience working in both public health and corporate sectors across metro, rural and outback Australia. She has also had extensive experience working with ophthalmology teams and non-profit organisations in the Northern Territory, East Timor, Papua New Guinea and the Solomon Islands. |
 | Dom Willson National Professional Services Advisor Dom owned and managed a successful independent optometry practice for over 20 years but has also worked as both employee and locum, for both corporate and independent practices, in city & country locations. His broad experience ranges from working in an optical laboratory in the UK, to supervising final year optometry students, through to outreach optometry in rural NSW and remote NT communities. |
 | Lyn Hsieh National Professional Services Advisor Lyn Hsieh has two passions. The first is ensuring all Australians are able to access high quality eye health care. The second is supporting optometrists to help them understand the value that they can bring as an individual. Lyn has diverse experience working across metropolitan, regional and remote locations and has held management roles for corporate optometry organisations. |
 | Katherine Whittaker National Professional Services Advisor Katherine Whittaker has enjoyed working at Queensland University of Technology Optometry School Clinic as well as in Private Practice alongside Ophthalmologists Dr Russell, Dr McCoombes, Dr Loane and Dr Howes. Presently Katherine is halfway through completing her Bachelor of Laws LLB (Honours) degree at The University of Queensland. Giving back to the optometry profession remains a strong passion for Katherine. |
You can also access professional assistance from your state division, particularly around contract negotiations, registration requirements and state legislative requirements. To contact your state office, please visit the Contact Us page.
Navigating a tricky HR or workplace issue or need to understand your workplace rights and obligations?
Industry Legal Group (ILG) is staffed with tailored knowledge of the optometry profession and current employment conditions. Basic queries with ILG are complimentary as part of your OA membership. However, if ILG has been engaged by you to provide a more substantial service, you may be charged a fee at a member-only discounted rate. ILG will always provide you with an approximate cost to undertake the work prior to commencement.
We have compiled your most frequently asked questions under our FAQ page.
Introducing our Help Desk video series – short, practical videos tackling the real-world questions and challenges optometrists face every day.
Whether you’re navigating tricky workplace issues, patient care dilemmas or ethical or professional concerns, our expert team is here to support you with real, reliable advice.
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In the spirit of reconciliation Optometry Australia acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respects to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.