We have dedicated experienced optometrists ready to help with your clinical, ethical and professional questions.
This member-only service is available to assist you in all facets of your professional practice, including:
- Medicare or private billing
- brainstorm clinical and patient management
- patient complaints and privacy issues
- record keeping and referrals
- reporting patients who are unfit to drive
- employment, career and contract advice
- HR and workplace issues
- CPD, registration, extended leave and return to work
- AHPRA audit help
We’re also here to support you with more complex issues – from AHPRA investigations to Medicare audits, medico-legal issues to major sector change – no matter how big or small your query, we are only a phone call or email away. We take pride in providing you with independent and unbiased advice and this will be provided in complete confidentiality and without judgement.
Meet our advisors
Member Support & Policy Advisor
Ben has a background in independent and corporate optometry, as well as outreach eye care and education. He has worked in metropolitan, regional and overseas locations and has provided extensive outreach services in South Australia and the Northern Territory. Ben continues to divide his time between Optometry Australia and providing outreach services.
National Professional Services Advisor
Sophie has taught optometry students over the past decade and has had diverse experience working in both public health and corporate sectors across metro, rural and outback Australia. She has also had extensive experience working with ophthalmology teams and non-profit organisations in the Northern Territory, East Timor, Papua New Guinea and the Solomon Islands.
Chief Clinical Officer
The helpdesk is supported by our Chief Clinical Officer, Luke Arundel. Originally from the Northern Territory, Luke has worked in corporate, private and contact lens practices in Australia and Ireland. He has also worked in the public health sector, in contact lens design and manufacturing, and teaches at the University of Melbourne. Luke generally provides assistance on more complex issues and cases.
Did you know?
State office support
You can also access professional assistance from your state division, particularly around contract negotiations, registration requirements and state legislative requirements. To contact your state office, please visit the Contact Us page.
You can also receive HR, workplace and contract advice via Optometry Australia’s Industry Legal Group. ILG works closely with us and is staffed with HR lawyers with tailored knowledge of the optometry profession and employment conditions. Basic queries with ILG are complimentary as part of your membership. However, if ILG has been engaged by you to provide a more substantial service, you may be charged a fee at a special discounted rate (current OA member rate is $290/hour). ILG will always provide you with an approximate cost to undertake the work prior to commencement.
Frequently asked questions
We have compiled your most frequently asked questions under our FAQ page.