Influential Communication: Moving Beyond Objections & Conflict
Available from: 12/12/2019
Where to publish: www.luxotticalearning.com.au
Provider: Luxottica Institute of Learning
Contact: Nikki Byrne, [E] iol@luxottica.com.au, [P] 02 8336 8616
Learning Objectives
- Understand the nature of conflict, the factors that cause conflict and the natural history of conflict
- Identify the role of effective communication plays in minimising conflict through aligning communication styles between optometrist and patient
- Interpret behavioural cues in patients to identify their MBTI personality type
- Implement strategies to flex your communication style to adapt to your patient’s preferred style
- Employ strategies to handle objections appropriately to minimise escalation to conflict
- Understand the different conflict resolution management styles
- Apply a practical approach to resolving conflict in the clinical setting
Max points awarded: 2.00
Session Information
| Name |
|---|
| Influential Communication: Moving Beyond Objections & Conflict |
| Activity Type |
| Non Clinical |
| Therapeutic? |
| No |
| Manufacturer/Supplier? |
| No |
| Points for attending & Passing Assessment |
| 2.00 |