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Influential Communication: Moving Beyond Objections & Conflict

Available from: 12/12/2019

Where to publish:

Provider: Luxottica Institute of Learning

Contact: Nikki Byrne, [E], [P] 02 8336 8616

Learning Objectives

  • Understand the nature of conflict, the factors that cause conflict and the natural history of conflict
  • Identify the role of effective communication plays in minimising conflict through aligning communication styles between optometrist and patient
  • Interpret behavioural cues in patients to identify their MBTI personality type
  • Implement strategies to flex your communication style to adapt to your patient’s preferred style
  • Employ strategies to handle objections appropriately to minimise escalation to conflict
  • Understand the different conflict resolution management styles
  • Apply a practical approach to resolving conflict in the clinical setting

Max points awarded: 2.00

Session Information

Influential Communication: Moving Beyond Objections & Conflict
Activity Type
Non Clinical
Points for attending & Passing Assessment

Acknowledgement of Country

In the spirit of reconciliation Optometry Australia acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respects to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.