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Received a complaint or legal request?

If you have received a formal complaint (e.g. from Ahpra, a solicitor or a patient) or a legal letter such as a subpoena or a request for records, and you’re unsure how to proceed, please contact our Optometry Advisor Help Desk. Our expert team of optometrists are happy to assist you with confidential and complimentary advice. If required, we will advise you to contact your professional indemnity insurer, Avant, directly.

Call us: (03) 9668 8500
Email us: national@optometry.org.au

Alternatively, you can contact the Avant team directly for confidential and complimentary advice. Please quote your Optometry Australia member number.

Avant hotline for Optometry Australia members
Tel: 1800 128 268 (press #1 to select medico-legal option)
Email: nca@avant.org.au
This is a complimentary and confidential hotline.
Download Avant incident notification form

Ahpra has also released a video on this subject which might assist in answering FAQs on regulatory notifications.

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Acknowledgement of Country

In the spirit of reconciliation Optometry Australia acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respects to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.