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How to navigate complex conversations confidently Webinar

Free to OV/SA Members

The ECOV/SA Committee are delighted to offer this topic for the next early career optometrists CPD Webinar to be held on 19 November 2020 via ZOOM.

There is a logical reason why most of us dislike conflict. In this workshop we look at why that is, and how we can start to shift our perspective to help us best prepare for a complex conversation. This can help you to deal with small or big issues with your boss, colleague, or people outside of your work life.

We will also touch on how to manage KPIs and professionalism in the workplace.

We will look at strategies you can take with you beyond the workshop, and how this can help to reduce burnout and keep you thriving in your career.


Learning Objectives:

  • Understanding our aversion to conflict.
  • What the difference between a conflict and a conversation is.
  • How we can reframe the situation.
  • How we can best prepare for a complex conversation.


Meet our Speaker

Tiffany Jane Roxas

Tiff has been navigating complex conversations over the last 10 years working in Human Resources, Learning & Development and Organisational Development in large organisations. If you’ve ever worked in an organisation with 500 – 1500 employees, or know someone who does, you’ll know just how complex conversations can get! As a people consultant, mindset and purpose coach and yoga teacher, Tiff is passionate about learning how humans work, breaking down core beliefs that hold us back and leveraging our uniqueness to unlock our highest potential.


Acknowledgement of Country

In the spirit of reconciliation Optometry Australia acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respects to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.