Supporting members offering telehealth services
We believe tele-optometry is a key element in ensuring our community can access time-critical and urgent eye care during the COVID-19 pandemic and beyond. We believe that, given a Medicare rebate is not currently available, it is appropriate to charge a reasonable private fee for this service.
Telehealth tools*
There are a number of tools available that can assist with delivering telehealth consultations. These include online and ‘print at home’ eye charts to perform remote visual acuity assessments. Careful instruction needs to be given to ensure these are appropriately used by patients to support meaningful and accurate assessments. A distance and near logMAR chart are now available for members to download here, and a free online eye chart is available at www.wolfchart.org.
An online (and printable) Amsler Grid for your patients is available here.
Melbourne Rapid Fields (MRF) provides a tool for undertaking rapid and accurate threshold testing of visual field for patients with eye and neurological conditions, (in either a telehealth context or face-to-face). For details of how the tool works, please see https://visiondata.net.au. Optometry Australia is pleased to have negotiated a 25% discount for the next 12 months for members wishing to use the MRF online visual field tool (simply contact the vendor and supply them with your name and member number)
*Please note Optometry Australia has no financial interest in any of the listed tools and is not endorsing or being paid to promote these products. These tools are being listed here purely as information to assist members provide telehealth and remote services.
Resources:
- Telehealth Clinical Practice Guide 2021 This guide includes a checklist and frequently asked questions.
- Watch our brief webinar, outlining advice on providing telehealth service, covering everything from your record-keeping to billing to IT infrastructure.
- Recommended private fees for telehealth care
- Visit https://visiondata.net.au for further information on portable tablet tests (visual fields and visual acuity)
- New Australian Government guide on using online conferencing technologies securely for healthcare
Q) How do I let my patients know I am offering telehealth services?
We are asking members to indicate if they/their practice will be providing these services by updating their membership profile here. This is necessary for patients to find your practice contact details under the Find An Optometrist function. This information may also be shared with health services in your region.
Please flag if you/your practice is able to provide either:
- tele-optometry (that is, services to a patient via telephone or video link up) and/or tele-ophthalmology (that is, supporting a patient to access care from their ophthalmologist), or
- emergency care (that is, face-to-face care to those with urgent need, potentially including during further restrictions)
Please ensure that your phone details support your patients to access you if your practice is no longer open during regular business hours. For some practices, this may be as simple as forwarding your practice number to an alternative phone number. We have developed a range of social media tiles and practice posters to support you in communicating this to your patients – please let us know at policy@optometry.org.au if there is anything else we can do to assist.
Support for our members
We realise this is a difficult and uncertain time for all of us. Optometry Australia’s optometry advisor helpdesk offers our members dedicated experienced optometrists ready to provide confidential support.
Optometry Australia’s advisor helpdesk
Email: national@optometry.org.au
Phone: (03) 9668 8500
Operating hours: Monday to Friday, 9.00am to 5.00pm AEST