The Dispenser Sessions
The Dispenser Sessions will be held in the Abrolhos Room at the Esplanade Hotel, Fremantle. Registration is on Sunday morning from 7.45 am and the sessions commence at 8.10 am and close at 12.05 pm.
- 8.10 am – 8.15 am
- 8.15 am – 9.00 am
Happiness, You and WOW – Rob Ellis
- 9.00 am – 9.30 am
Frame and Frame Selection – Leigh Robinson
- 9.30 am – 10.00 am:
Effective Communication During Difficult Conversations, Creating a Win-Win Environment – Christine Baker
- 10.00 am – 10.35 am: Morning Tea Break in the WAVE Exhibitor Hall
- 10.35 am – 11.05 am
Dispensing Advanced Lenses – Leigh Robinson
- 11.05 am – 11.35 am
Ocular Emergencies – Triaging for Front Line Team Members – Lisa Jansen
- 11.35 am – 12.05 pm
How to Survive and Thrive in Today’s Competitive Environment – Leigh Robinson
- 12.05 pm
Lunch in the WAVE Exhibitor Hall
- 12.55 pm
End of The Dispenser Sessions
Christine Baker will be presenting at WAVE 2020 on Sunday 22nd March only.
- SUN 9.30 AM – 10.00 AM: Lecture:
Effective Communication During Difficult Conversations, Creating a Win-Win Environment.
In this presentation you will learn ‘What is my preferred communication style and why does it matter?’, ‘The various approaches to conflict resolution’ and ‘How to create a win-win result during conflict.’
Presenting Sunday Only
Rob Ellis will be presenting at WAVE 2020 on Sunday 22nd March only.
- SUN 8.15 AM – 9.00 AM: Lecture:
Happiness, You and WOW
Based on his extensive knowledge of 460 independent optometry practices, Rob will share the common success factors that lead to business growth and profitability.
Presenting Sunday Only
Lisa Jansen will be presenting at WAVE 2020 on Sunday 22nd in the Dispenser Sessions.
- SUN 11.05 AM – 11.35 AM
Ocular Emergencies – Triaging for Front Line Team Members
Effective triage is essential in any Optometry practice to deliver excellent patient care, efficient patient scheduling, happy patients and staff. Every staff member needs to understand what is urgent when a patient phones or presents to your practice and how to handle these situations.
Leigh Robinson will be presenting at WAVE 2020 on Sunday 22nd in the Dispenser Sessions.
- SUN 9.00 AM – 9.30 AM
Frame & Frame Selection
Frame selection requires considerably more than finding a frame the patient likes. The key to a successful frame selection process is selecting the right frame for the lenses while addressing the patient’s likes & dislikes. The dispenser needs know-ledge of the prescription and how the lenses will look in the frame. In this workshop we also discuss frame types, materials & the importance of frame size to help simplify frame selection.
- SUN 10.35 AM – 11.05 AM
Dispensing Advanced Lenses
The presentation looks at what advanced lenses are and what lens designers are trying to do for your patients. We briefly examine oblique astigmatism, aberrations and distortion and how lens design can improve off axis visual acuity. We explore the importance of Abbe value and Base Curve and the benefits of Aspheric and Atoric lenses.
- SUN 11.35 AM – 12.05 PM
How to Survive & Thrive in Today’s Competitive Environment
Don’t do what the others do. Do what the others don’t do! This presentation explains that competing is not the same as copying & explores the need to know your market to be able to survive and thrive within it. Learn about the importance of image and the secrets of fashion, value & to sell the benefits of optical appliances rather than the appliances themselves.
Prices remain the same as 2019, $75 for Dispensers of OA Members & $75 for Dispensers of Non-Members. Register Online and pay by credit card or request an invoice for EFT payment.
(For those that prefer PDF to online)
Contact the OWA Office with any queries, on 08 9321 2300 or email Jude on email@example.com